Terms and Conditions

The Legal Stuff


Terms and Conditions between Hair by Helene and Clients:


It is the responsibility of the person named on the booking form (known as the Bridal Party Leader or Bride) to understand, agree and be responsible for all booking conditions, including all payments, when submitting the booking form. These terms and conditions are very much the normal agreement used in our industry.

1. Consultations
Due to busy periods and convenient reasons, I do the trials at the Salon in Clubview, Centurion. Click on 'Contact Us' on my web site for map and location. If I can not  accommodate you at the time of your choice, I will do my best to make alternative arrangements to accommodate you when it is most convenient for you too.
For convenience, all clients have the option to submit information via our website. The contact form asks all necessary information regarding your requirements for your wedding day and I will respond within 1 week. You are welcome to contact me by phone if you have any queries; please do not communicate by SMS as this is a time consuming practice.
Further options and ideas can be discussed during the hair trial.

A consultation allows a client to discuss all ideas and requirements with their personal stylist. The quotation price will be based on the requirements stated at the consultation. If requirements change, please note there may be additional fees which will be added to the final balance. Clients can access my portfolio on my website; go to our Gallery.
After your initial enquiry, a consultation can be arranged and booked to commence between the hours of 9am-5pm Monday to Friday. Weekends can be arranged, however, with weddings my weekends are usually busy!

2. Booking your wedding date
All consultations are non obligatory and no fees are incurred at this time.
All provisional bookings at time of consultation are kept secured for 10 days from the date of sent quotation. If no correspondence is received from the Bridal Party Leader after the 10 day period, either by phone, letter or email , I will be entitled to assume that you wish to cancel your booking and the date will be available to other prospective clients.
The booking form must be signed by either the Bridal Party Leader or Bride to secure the wedding date. If a booking is made within 4 weeks of the wedding date, the full balance stated on the quotation is payable upon you returning the booking form within the 10 day period.
All monies submitted and received are non refundable* (please see exemption 7 )

3. Trials (Hair)
Trials for hair designs are essential in order to find the right style that suits your individual needs, I wouldn't dream of arriving and 'going with the flow' on the wedding day!! A wedding day needs to be well prepared and planned, for you and for me. Brides and Bride maids may have different ideas in mind for the wedding day which must be discussed with me.
A hair trial will identify the time and complexity of a chosen hair design in reference to the length, texture and condition of the hair at the time of the trial. The purpose of a trial is to find a style to suit your personality as well and to identify any possible problem areas with a client's hair, and to find solutions or ideas that are better suited to the hair, face shape, profile and style.
A stylist cannot predict any problems, that may arise during a trial, but will try alternative styling methods to overcome this if possible, or suggest to try an alternative style.
Trials are quoted per 2 hour session, A client has the option of having more than one hair design during the trial, but costs will be incurred at our standard hourly rate if the 2 hour session over runs.
Clients are advised to prepare the hair for a trial by washing the hair either the night before or on the morning of the trial day. The hair must be free from hair styling products, it must NOT be straightened. By straightening the hair, this makes it very hard to work with, especially if you want waves or curls, as we end up with right angles! Please do not have any hair extensions/hair pieces in, please bring them with you if you wish. I have to be informed prior to conducting a hair trial if the client suffers from any known allergy to specific hair products/ingredients, or have increased scalp sensitivity when exposed to heat.
Clients must consent to a picture being taken by the stylist after a trial is performed. This acts as a resource to help me mimic the chosen style for the wedding day, and may also help a Bride/bridesmaid determine their choice of hair design; your images will be e-mailed to you after the trial.
  I will welcome all ideas and suggestions from a client during the trial and notes will be taken as to any further course of action. If we run out of time because the client and myself are unable to try alternative styling, a further booking can be made for another day/time, at an additional cost.

3. Trials (Make Up)
I am well qualified to the highest level to provide you with the best makeup service. I prefer for makeup trail appointments to be on the same day if possible  depending on my schedules.
Clients must provide clear and honest answers to the best of their knowledge regarding health and safety and must be willing to sign any document to that effect e.g. allergies,sensitivity of eyes and skin, etc.
Please allow a minimum of an hour for your makeup trial; I would like you to enjoy your experience and feel at ease.

4. Payment (wedding day)
Your booking is secure as soon as we have received your signed booking form. The balance is to be paid within 28 days of your trial. The quote you receive is the cost for the wedding day and does not include any travel costs. Travel costs will be calculated and included in your quotation.
Should no payment be received despite a reminder by e-mail, letter or SMS by the specified due date, I will have the right to cancel all services for your wedding date and all fees due will still be payable to me.

5. If you cancel or change your booking
(I) Changes:

Changes to your booking by adding on another person into your original booking can only be accepted if time and resources allow on the day. If these changes are made after booking form and deposit were submitted, additional costs of these changes will be added to final bill, payable on or within 28 days of the Trial date.
Changes made to reduce the number in your bridal party will still incur all costs in the written quotation and payable in full. Any changes to services outside of my arrangements, i.e. flowers, headdresses, tiaras, jewellery, as well as beauty and make up artists, etc. are the sole responsibility of the Bridal party leader.
 I will not accept any loss of earnings due to difficulties experienced by other outside services that may hinder the services I provide on the day.
If there are any changes to the original booking, the person responsible for booking must inform me either by phone call, letter, e-mail or SMS as soon as possible.
(ii) Cancellations:

If for whatever reason, you cancel your booking (after submitting your booking form) cancellation charges will be as follows:
Outside of 3 months monies will be refunded in full (with the exception of services received and therefore to be paid for),

3 months prior to wedding day
50% of remainder of balance due

1-2 months prior to wedding day
75% of remainder of balance due

1 month or less
Total costs due

All cancellations must be put in writing ASAP by the person named on the booking form. The day that I receive your letter of notification of cancellation is the date on which your booking is cancelled (recorded delivery advisable). Our Postal address features on the agreement documents that you received in your wedding pack.

6. Cancellations/changes by our company
(I) Changes:

Any changes to your original booking that does not interfere with the arrangements specified by the person responsible for the wedding party will be notified either by e-mail, letter, a phone call or SMS not more than 4 weeks prior to the wedding day. or ASAP. Any major changes will be discussed with wedding party leader and confirmed in writing. If any changes suggested by me are not acceptable to the wedding party leader, an alternative arrangement can be offered and arranged. If alternative suggestions are still not acceptable by the wedding party leader, the wedding party leader can request a full refund to cancel their original booking. The request for cancellation and full refund must be in writing by the person responsible on the booking form.
Any person in the wedding party that does not have a trial booked and performed before the wedding date, may be approached with an alternative suggestion for a hair design better suited for their hair length, texture and condition, etc. These kinds of changes are exempt from the policy above.


Due to any unforeseen events or circumstances, I have the right to cancel my services for your wedding day at any time. Please be assured this is very rare, i.e. sickness, accident injuries, death, etc. Cancellations will be made in writing, by phone, SMS or e-mail to the person on the booking form. Cancellations confirmed in writing prior to wedding day will result in  a full refund of all monies paid (excluding hair trials) within 3 weeks of confirmed cancellation. For further security and peace of mind; If I had to cancel my services for your wedding day within 4 weeks of the wedding date, I will undertake to pay up to R500.00 for any additional costs involved in finding alternative hairdressing services to perform your requirements as stated on the original booking form. Please note that I will only accept invoices and receipts from legitimate qualified hairdressers working from an established hairdressing business in order to claim for additional costs.

7. Travelling expenses (Wedding day)

Travelling expenses may be incurred in addition to your original quotation; it is very important that you give us accurate details of location so we can be exact in our mileage quotation.
We charge the recommended distance, the guidelines in place by the the AA. This will be calculated before you pay your final balance; we will need the address of where you will be on the wedding day at the time of the booking, so that travelling expenses, can be calculated if applicable.

8. Health and safety
 I will ensure that all health and safety precautions are strictly adhered to. However, in any event of an accident caused by equipment breakdown or by myself in  attention which causes injury to any member of the wedding party on the booking form, or damage to their property, are advised to contact me.

Looking for an Expert hairdresser in Centurion? Hair by Helene is a Hair Salon in Centurion specializing in bridal hair and makeup. Wedding hair and makeup is my passion. I do all hair styles, hair for brides, special events and wedding hair for the wedding party.

For more information and prices and to check my availability for an appointment, please call Helene @ 0835014355 /062 503 0056.

Click here for contact information, address, and map.

Surrounding Areas (near the salon)

Bronberrick, Bronberrik, Brooklands, Brooklands Lifestyle Estate, Celtisdal, Central, Centurion, Centurion District, Centurion Golf Estate, Clubview, Clubview-Oos, Die Hoewes, Doornkloof, Eco Park, Eldo Manor, Eldo View, Eldoglen, Eldopark, Eldoraigne, Hennopspark, Heuweloord, Heuwelsig, Heuwelsig Estate, Highveld, Highveld Estate, Kloofsig, Lyttelton, Lyttelton Manor, Pierre van Ryneveld, Raslouw, Rooihuiskraal, The Reeds, Valhalla, Verwoerdburgstad, Wierda Glen, Wierda Glen Estates, Wierda Park, Wierdapark, Zwartkop, Zwartkop , Zwartkop Golf Estate, Zwartkops Golf Estate